I am an AT&T Wireless customer. With the new merger though, Cingular does want me to really feel like part of their “family.” How sweet. However, The marketing person that came up with the whole family spin must have really had a bad upbringing, and for that I am truly sorry.
My orange adoptive family has a marginally better unlimited data plan. Under AT&T, I pay $24.95/month for unlimited data (arm and a leg). Under Cingular it is $19.95 (arm and a leg, but maybe I get to keep my foot). Not one to spend an extra $5 if I don’t have to, I stopped by the store and asked what they could do for me. I was told that was a great question (uh, thanks) and that to use a Cingular rate plan, I would need to switch to Cingular, which would be a one-time fee of $20, and that I would need a new SIM card. hmmmm… ooook.
But, shockingly, I have an AT&T phone, so that won’t work either since a Cingular SIM can’t work with AT&T. Of course they’d be happy to sell me a new phone to replace the one that I bought (2 days!) before they combined their billing system two months ago. When I asked if they couldn’t just unlock my phone for me since, well, they are now all the same happy family/company, I was told, of course not since they don’t want me to be able to use a competeing SIM card when I travel over seas. He continued saying that they want to make sure I “take advantage” of AT&T’s international roaming rates.
While I suppose their is something to be said for honesty, my mood is just not that charitable at the moment. Searching on their site, it is truly amazing how many of the new features that all AT&T customers can enjoy have the caveat that you must buy a new phone.
So I guess for now I keep paying my 5 bucks extra, and keep incrementally disliking Cingular more and more.
As a parting thought, there is a paragraph on the AT&T site describing the changes that says: “In addition, this union will provide you with many new benefits from Cingular in the near future.” The bulleted list below has customer service in it. Seems fitting.